Customer Satisfaction Survey Form

Customer satisfaction survey form consists of a number of questions related to product features, brand and services of a particular company.  These forms are designed according to the requirement and to plan the best policies based on obtained customer feedbacks.

“Customer Satisfaction Survey Form Sample”:

Q1.  Did you find our products delivered to you in the way you expected them to be?

1. Yes, of course
2. Could have been better
3. Not at all

Q2. Are you satisfied with our overall services?

1. Fully satisfied
2. Satisfied
3. Dissatisfied

Q3. How did you find the approach and communication level of our executives and customer care services?

1. Outstanding
2. Good
3. Fair
4. Bad

Q4. Does your friends and relatives and also using products of our brand?

1. Yes
2. No
3. Don’t know

Q5. What are the main factors which affects your satisfaction level while buying a product?

1. Brand name
2. Quality
3. Quantity
4. Packaging
5. Price
6. If others, please specify