Customer satisfaction survey form consists of a number of questions related to product features, brand and services of a particular company. These forms are designed according to the requirement and to plan the best policies based on obtained customer feedbacks.
“Customer Satisfaction Survey Form Sample”:
Q1. Did you find our products delivered to you in the way you expected them to be?
- Yes, of course
- Could have been better
- Not at all
Q2. Are you satisfied with our overall services?
- Fully satisfied
- Satisfied
- Dissatisfied
Q3. How did you find the approach and communication level of our executives and customer care services?
- Outstanding
- Good
- Fair
- Bad
Q4. Does your friends and relatives and also using products of our brand?
- Yes
- No
- Don’t know
Q5. What are the main factors which affects your satisfaction level while buying a product?
- Brand name
- Quality
- Quantity
- Packaging
- Price
- If others, please specify